Terms and Conditions

Website Terms & Conditions

Arteficius Terms of Website Use

Effective Date: 11 June 2026

This Terms of Use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website arteficius.com (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, including data collected for analytics and advertising purposes. By using our site, you consent to such processing and warrant that all data provided by you is accurate.
• Our Acceptable Use Policy, which sets out the permitted and prohibited uses of our site.
• Our Cookie Policy, which sets out information about the cookies used on our site, including those used by third-party advertising providers.
• If you purchase goods from our site, our Terms and Conditions of Sale will apply to the sales.

Information About Us

arteficius.com is a site operated by Arteficius SAS (“We”). We are registered in France under SIRET 999 458 540 00013 and have our registered office at:

33 Avenue du Mont Alban

06300 Nice

France

You can contact us at info@arteficius.com.

Advertising and Third-Party Services

Certain pages of our site, including blog and editorial content pages, may display advertisements provided by third-party advertising networks, including but not limited to Google AdSense and Mediavine.

These third-party providers may use cookies, web beacons, and similar technologies to collect information about your visits to this and other websites in order to provide advertisements about goods and services that may be of interest to you.

Information collected may include:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Ad interaction data

Advertisements displayed on our site do not constitute endorsement by Arteficius SAS. We are not responsible for the content, accuracy, or claims made within third-party advertisements. Any interaction you have with advertisers is solely between you and the advertiser.

For more information or to opt out of personalised advertising:

• Google Ads Settings: https://www.google.com/settings/ads
• Mediavine Privacy Information: https://www.mediavine.com/privacy-policy/

Changes to These Terms

We may revise these terms of use at any time by amending this page. Please check this page periodically to take notice of any changes, as they are binding on you.

Changes to Our Site

We may update our site from time to time and may change the content at any time. However, any content may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing Our Site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or uninterrupted. Access is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our site without notice.

We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site and ensuring that all persons accessing our site through your internet connection comply with these terms.

Your account and password

You must be 18 or over to register with our site.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. One registration per person.

We have the right to disable any user identification code or password, and any account, at any time, in our sole discretion.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@arteficius.com.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in our Terms and conditions of sale.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact info@arteficius.com.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Arteficius Terms of Sale

This page (together with our Privacy Policy) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Listed Products) listed on our website (our site) to you, and any products that we agree to sell on a bespoke basis (Bespoke Products, and, together with the Listed Products, Products) which we source from our suppliers (Suppliers).

These Terms apply to:

1. where we are acting as an agent on behalf of a Supplier for the sale of their Products, any contract between you and the relevant Supplier on our site; or
2. where we are acting as a reseller for a Supplier’s Products, any contract between you and us for the sale of Products to you,

(in each case, a Contract).

Please read these Terms carefully and make sure that you understand them, before ordering any Products from us. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from us. We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

1. INFORMATION ABOUT US

1. We operate the website arteficius.com. We are Arteficius SASU, a company registered in France under SIRET 999 458 540 00013 and with our registered office at 33 Avenue du Mont Alban, 06300 Nice, France.
2. To contact us, please see our Contact Us page click here.

1. THE PRODUCTS

1. The images of the Products on our site, or as otherwise supplied to you, are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2. Although we have made every effort to be as accurate as possible and particularly where the Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.
3. The packaging of the Products may vary from that shown on images on our site.
4. All Products are subject to availability.

1. USE OF OUR SITE

Your use of our site is governed by our Terms of website use.

1. HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance our Privacy Policy.

1. IF YOU ARE A CONSUMER

This clause 5 only applies if you are a consumer.

1. If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.
2. As a consumer, you have legal rights in relation to Products that are faulty or not as described.  Nothing in these Terms will affect these legal rights.

1. IF YOU ARE A BUSINESS CUSTOMER

This clause 6 only applies if you are a business.

1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
2. These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

1. HOW THE CONTRACT IS FORMED

1. For the steps you need to take to place an order on our site, please see our contact page.
2. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
3. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.4.
4. We sell Products on our site from numerous Suppliers. Once you have placed your order for a Listed Product with us, we will confirm availability with the Supplier. For Bespoke Products, we will together agree on the specifications and timescale for delivery with the Supplier. Once the Supplier has confirmed availability (for Listed Products), we will place the order with them. We will then simultaneously confirm acceptance of your order to you by sending you an e-mail (Acceptance Confirmation). The Contract between us (or you and the Supplier where we are acting as agent) will only be formed when we send you the Acceptance Confirmation. We will also send you an email when the Product has been dispatched.
5. If a Supplier is unable to supply us with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

1. OUR RIGHT TO VARY THESE TERMS

1. We may revise these Terms from time to time.
2. Every time you order Products from our site, the Terms in force at that time will apply to the Contract between you and the relevant Supplier (where we are acting as agent) or you and us (where we are acting as reseller).

1. YOUR CONSUMER RIGHT OF RETURN AND REFUND

This clause 9 only applies if you are a consumer.

1. We are proud to offer a variety of Products on our site, ranging from unique and limited-edition pieces to manufactured goods, as well as items made to order though our Bespoke Product service. Please ensure that you order the right Product for your needs. If you are a consumer, you have a legal right to cancel a Contract during the period set out below in clause 9.2. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify the Supplier of your decision to cancel the Contract and receive a refund. However, this cancellation right does not apply in the case of any Products made to your specification (such as Bespoke Products) or clearly personalised.
2. You may cancel a Contract (other than for Products made to your specification or clearly personalised) at any time within 14 days of the date of the Acceptance Confirmation, which is when the Contract between you and the Seller/you and us is formed. To cancel a Contract or return a delivered Product within this period, contact us using the details in the Acceptance Confirmation.
3. Following cancellation under clause 9.2, you will receive a full refund of the price you paid for the Products (subject to any reasonable deduction in relation to your use of the Product prior to return) and any applicable delivery charges you paid for. You are liable for the cost of returning the Products if you cancel under clause 9.2. The refund due to you will be processed as soon as possible and, in any case, within 14 calendar days of the day on which you gave notice of cancellation as described in clause 9.2. If you returned the Products because they were faulty or mis-described, please see clause 9.4.
4. Please inspect your purchases as soon as possible on receipt, and in any event within 3 working days. If your purchase is damaged please contact us as soon as possible via email to info@arteficius.com, attaching at least two photos of the damage.
5. If you need to return the Products because they are faulty or mis-described, the price of the defective Product will be refunded to you in full, including any applicable delivery charges, and any reasonable costs you incur in returning the item.
6. Refunds will be issued to you on the credit card, debit card, or PayPal account used by you to pay, or by direct bank transfer if you used that method.
7. If the Products were delivered to you:

1. you must return the Products to the Supplier as soon as reasonably practicable, adequately packed and in the original packaging. If the Products require collection, the Supplier will organise collection of the Products from the address to which they were delivered and will contact you to arrange a suitable time for collection;
2. unless the Products are faulty or not as described (in this case, see clause 9.4), you will be responsible for the cost of returning the Products to the Supplier or, where relevant, the cost of us collecting the Products from you. Please contact us at info@arteficius.com in relation to the return of any large or fragile items;
3. you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

1. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms.

1. DELIVERY

1. We will use reasonable endeavours to fulfil your order by the estimated delivery date set out in the Acceptance Confirmation. If we are unable to meet the estimated delivery date, we will contact you with a revised estimated delivery date.
2. Delivery will be completed when the Products are delivered to the address you gave us.
3. The Products will be your responsibility from the completion of delivery.
4. You own the Products once we have delivered them to you.
5. Please check access to your property prior to your order; delivery is offered on the basis that you have checked the dimensions of the Product and that it fits through all doorways, stairwells and into the area of intended use or installation.

1. INTERNATIONAL DELIVERY

1. We deliver worldwide (International Delivery Destinations). However there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.
2. If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
3. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
4. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

1. PRICE OF PRODUCTS AND DELIVERY CHARGES

1. The prices of the Products will be as quoted on our site from time to time, or as otherwise agreed between us for Bespoke Products. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 12.5 for what happens in this event.
2. Prices for the Products may change from time to time, but changes will not affect any order which we have confirmed with an Acceptance Confirmation.
3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
4. The price of a Product does not include delivery charges. Delivery charges will be calculated depending on the postcode to which Products are to be delivered.
5. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

1. How to Pay

1. You can pay for Products via direct bank transfer, PayPal or by using a debit card or credit card. We accept the following cards: Paypal cards.
2. Payment for the Products and all applicable delivery charges is in advance. Payment will be required at checkout.

1. Our Liability

Where we act as the agent of a Supplier, we have no liability to you in relation to any Contract entered into between you and such Supplier.

1. Nothing in these Terms limit or exclude our liability or that of the Suppliers for:

1. death or personal injury caused by negligence;
2. fraud or fraudulent misrepresentation;
3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
4. defective products under the Consumer Protection Act 1987.

1. Subject to clause 0, neither we nor the Suppliers will under any circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with a Contract for:

1. any loss of profits, sales, business, or revenue;
2. loss or corruption of data, information or software;
3. loss of business opportunity;
4. loss of anticipated savings;
5. loss of goodwill; or
6. any indirect or consequential loss.

1. Subject to clause 0 and clause 14.2, our total liability to you and the total liability of the Supplier to you in respect of all other losses arising under or in connection with a Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the relevant Products.
2. Except as expressly stated in these Terms, neither we nor the Suppliers give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

1. Events outside a Supplier's control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act or event beyond our reasonable control.

1. Governing Law and Jurisdiction

These Terms are governed by English law and any dispute or claim arising out of or in connection with it will be governed by English law. The courts of England and Wales will have non-exclusive jurisdiction.

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These terms and conditions of sale were last updated on January 2020.