Privacy Policy

This privacy policy sets out how we, Arteficius Limited (we, us, our), use and protects your personal data in connection with our website and any orders you might place, or communication you might have, with us.

Arteficius Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Arteficius Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2020.

About us and how to contact us

We, Arteficius Limited, are a private limited company, registered in England and Wales with registered company number 08878002.

If you need to contact us about the contents of this notice, or to exercise any of your rights in relation to your personal data, you can contact us using the below details:

Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, UK

Email: info@arteficius.com

What information we collect about you

We may collect, use, store and transfer different kinds of personal data about you (depending on the circumstances). We have grouped together these types of personal information as follows:

Identity and contact data: including your name, address, email address and job title;
Account data: if you register for an account with us and make use of certain features on our website, such as our mood board, we will collect information that you upload or post to this account;
Newsletter and marketing preferences: we will receive details of your newsletter and marketing preferences if you sign up to receive any newsletters or marketing via the website;
Website analytics data: we will also collect certain information about how you use our website and the device that you use to access our website. This might include your geographical location, device information (such as your hardware model, mobile network information, unique device identifiers), the data transmitted by your browser (such as your IP address, time zone settings, access status/HTTP status code, volume of data transmitted, browser type and version, language settings, length of visit to the website, date and time of the request, operating system and interface), the number of page views and the search queries you make on the website and similar information. This information may be collected by a third-party website analytics service provider on our behalf and/or may be collected using cookies or similar technologies. For more information on cookies please read the How we use cookies section on our Terms and Conditions page;
Any other personal information that you provide to us: This may include, for example, any information you include in correspondence with us, or information that we gather when you attend one of our events or respond to a survey of promotion, such as your preferences and interests.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To provide you with our services: we will use the details you provide us in order to arrange and carry out any services for you, for example, to fulfil any orders you place or to arrange for you to attend one of our events;
To register your account: if you are provided with an account to access the website or use certain features on our website such as our mood board, we will use the details provided on your account registration form to create and maintain an account;
To send you news and marketing updates: We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. These promotional emails might be generic or sent to you in particular based on information we have gathered from your use of features on our website, such as the mood board functionality. We will also send you information about our news and events;
To provide access to our website: we may use your information in order to provide users with access to our website in a manner convenient and optimal. This may involve sharing information with our website hosts and developers, and IT support providers. We may also use your details to deal with enquiries or complaints about the website;
To conduct research and analytics: we may use data analytics to carry out aggregated and anonymised research about general engagement with our website in order to improve our website, marketing, products and services, and user relationships and experiences. From time to time, we may also contact you for market research purposes so that we can customize the website according to your interests;
Compliance with policies, procedures and laws: we may use your personal information to enable us to comply with our policies and procedures and enforce our legal rights, or to protect the rights, property or safety of others, and share your information with our technical and legal advisors; and
Relationship management: to manage our relationship with you, which will include notifying you about changes to our terms of use or privacy notice.

Lawful grounds for processing personal information

We will use your personal information for the purposes listed above on the basis of:

performance of your contract with us;
your consent (where we request it);
where we need to comply with a legal or regulatory obligation; or
our legitimate interests. Where we use your information on the basis of our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don't automatically override yours and we won't use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing please refer to the section titled 'Your rights' below.

Who we may share your information with

In connection with the purposes and on the lawful grounds described above, and in addition to the recipients of your information as described above, we may share your personal information when relevant with third parties such as:

Marketing parties: any named or defined third party that you consent to our sharing your information with for marketing purposes;
Our service providers: service providers we work with to manage our website or to provide you with a product or service, such as our suppliers and contractors;
Regulators and governmental bodies: tax authorities, regulators, governmental bodies and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances; and
Other third parties: any other third parties (including legal or other advisors, regulatory authorities, courts, law enforcement agencies and government agencies) where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of individuals, or where such disclosure may be permitted or required by law.

International transfers of your information

We do not routinely transfer your personal data outside of the UK or EEA. However, if we need to, for example, if we use a web service provider in the United States, we will ensure that appropriate levels of protection are afforded to your personal data by implementing one of the following data transfer solutions:

We will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission (or the UK regulators). For further details, see European Commission: Model contracts for the transfer of personal data to third countries;
Where we use certain service providers, we may use specific contracts approved by the European Commission (or the UK regulators) which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries; and
Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe/the UK and the US. For further details, see European Commission: EU-US Privacy Shield.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights

You have certain rights in respect of the information that we hold about you, including:

the right to be informed of the ways in which we use your information, as we seek to do in this privacy notice;
the right to ask us not to process your personal data for marketing purposes;
the right to request access to the information that we hold about you;
the right to request that we correct or rectify any information that we hold about you which is out of date or incorrect;
the right to withdraw your consent for our use of your information, where we have relied on your consent to use your information, which you can do by contacting us using any of the details at the top of this privacy notice;
the right to object to our using your information on the basis of our legitimate interests (or the legitimate interests of a third party) and there is something about your particular situation which makes you want to object to processing on this ground;
in certain circumstances, the right to receive a copy of any information we hold about you (or request that we transfer this to another service provider) in a structured, commonly-used, machine readable format;
in certain circumstances, the right to ask us to limit or cease processing or erase information we hold about you; and
the right to lodge a complaint about us to the privacy or data protection authority in your place of work or residence.

How to exercise your rights

You may exercise your rights above by contacting us using the details in the 'About us and how to contact us' section of this privacy notice above, or in the case of preventing processing for marketing activities also by checking certain boxes on forms that we use to collect your data to tell us that you don't want to be involved in marketing.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

What we need from you to process your requests

We may need to request specific information from you to help us confirm your identity and to enable you to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.